Your local authorised supplier of TwinTec and Infinity water softeners from Harvey and Kinetico

Reviews – what our customers say about us

I can't rate Thames Valley Water Softeners highly enough. From the initial very informative visit from Gavin to the highly professional and very tidy installation by Rob the whole experience has been excellent. We're now one week in and the difference the softener has made is clear - no more lime scale! 10/10

Sam, Calcot in Reading


Very happy with our Water Softener and service offered by Gavin. Gavin is very knowledgeable and offers an honest, non-pressurised service. Excellent.

Jeni, Woodley


Gavin is a really affable, genuine, knowledgeable person. He recommended the best softener based on our area and the number of occupants in the house. Installation was straight forward, and he was extremely flexible on appointments to suit us. He provided little 'value added' touches like testing the hardness of our water, a few months worth of salt blocks to get us started, and even disposed of our old one for us. Excellent. I much prefer dealing with local businesses rather than big chains, precisely because they offer a much more personal touch to the whole experience. The whole end-to-end experience with Thames Valley Water Softeners is outstanding, and we will be recommending them to all our friends and neighbours.

Andrew, Caversham


Excellent service and extremely friendly. I'd looked at other companies for water softeners and was appalled at the pushy and forceful sales approach. Gavin was extremely open and honest and I never felt pushed into buying from him. Given the hardness of the water in the area a water softener is a must have if you want to stop the limescale destroying everything. I would highly recommend Thames Valley Water Softeners over other companies in the area. Excellent service from start to finish, I couldn't ask for anything more.

Alex, Twyford


Very pleased with my water softener and the fact that limescale is off my worry-list now. I was sceptical initially but after going for it, I haven't regretted my decision and I am so pleased I did. Gavin and his team have also been wonderful and provided the best service. I will definitely recommend.

Akos, Bracknell


The water softener has made a huge difference to our appliances and the quality of our water. Service from Thames Valley Water Softeners has been excellent from start to finish and we highly recommend them.

Richard, Woodley


I am very satisfied with the goods provided and particularly with the clear explanation of the cost of purchase as well as likely running expenses. It has been a pleasure to do business with this Company. The sales service provided was exemplary and the straightforward, honest assessment of my requirements reflected the highest standards of integrity and good business practice.

Paddy, Marlow


Very happy with the water softener and the fitting service provided by Gavin.

Mrs Jones, Twyford


Since having the twin tec water softener fitted, nothing is scaling up! Fantastic result, as living in a hard water area leaves everything covered in lime scale and getting damaged. The process of water softening and having a softener fitted was explained knowledgeably but simply, and the fitting itself went very smoothly with no disruption. Highly recommended.

Denise, Maidenhead


Very efficient and prompt service from Gavin . He was knowledgeable and professional and gave us good advice about purchasing a replacement water softener We now have a new softener installed by this company and would recommend them.

Earley, Reading


Gavin helped install a water softener for us a few months ago. He explained the options very clearly and the machine has done exactly what was promised. He's also delivered salt supplies to our door, which is very convenient. We're very happy with the overall service of the company.

Tom, Marlow